1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Time

• Delivery usually takes 3–7 business days depending on location.

• Remote locations may take longer.

3. Shipping Charges

• Shipping charges (if any) will be displayed at checkout.

• Free shipping may be available on selected products or minimum order value.

4. Order Tracking

• Once shipped, tracking details will be shared via email/SMS.

• Customers can track their orders using the courier tracking link.

5. Delays

• Delivery delays may occur due to weather, courier issues, or unforeseen circumstances.

• Motozoop is not responsible for delays caused by third-party courier services.

6. Incorrect Address

• Customers must provide accurate shipping details.

• We are not responsible for delivery failure due to incorrect address or contact number.